Thank you for visiting the Glodival website. We respect and commit to protecting the privacy of our customers' information. This policy will apply to all personal information that you provide to us in the course of your work. This policy will also apply to any information about you provided to us by others.
Information of Glodival website users is collected actively and passively. Actively collecting information is when users log in information and conduct online purchases. Collecting information passively is when the server automatically records data related to the website including IP address, browser type and resolution using customer behavior analysis programs to serve customers. statistical purposes.
1. PURPOSE OF COLLECTING PERSONAL INFORMATION
The types of personal information we collect from you depend on the situations and types of services you request us to provide. For example, we collect detailed information such as full name, address, travel itinerary, billing address, telephone number and health issues relevant to your travel arrangements. Customer.
We may collect personal information about you when you work with us via phone, email, chatbox, etc. from accessing our website or when you come and meet us. remove it directly.
In some other cases, we may collect customer information from a third party. For example: We may collect information from your flight/hotel/car booking representative, based on which we can dispatch the vehicle and complete the booking, or recommend products. and our services to our customers,…
2. SCOPE OF INFORMATION USE
We only collect your personal information for the following purposes:
Firstly, to arrange travel and transportation of goods for customers and other transactions.
Second, to create favorable conditions for customers to participate in the customer loyalty program.
Third, to deploy marketing and market research activities.
Fourth, some of the personal information we collect will be necessary so that we can accurately identify who is using the service. Other types of personal information that We collect helps Us to profile people using Our services and identify their needs.
3. INFORMATION STORAGE PERIOD
Your personal data will be stored until you request cancellation. Please send your request to Email: [email protected] or call directly to Hotline: +65 9866 7202
4. PEOPLE OR ORGANIZATIONS WHO MAY HAVE ACCESS TO YOUR PERSONAL INFORMATION
Customers need to agree that, in case of necessity, the following agencies / organizations / individuals have the right to access and collect your personal information, including:
Board.
Competent state agency in case of request as prescribed in operating regulations.
The complaining party can prove the customer's violation.
At the request of a competent state agency.
5. ADDRESS OF THE UNIT THAT COLLECTS AND MANAGES PERSONAL INFORMATION
Glodival LLC:
Head office: 50 Raffles Place, Level 19, Singapore Land Tower, Singapore
Hotline: +65 9866 7202
Email: [email protected]
Website: https://glodival.com
6. MEANS AND TOOLS FOR USERS TO ACCESS AND EDIT THEIR PERSONAL DATA
We are allowed to contact customers when necessary via: email, SMS, phone, face-to-face meetings to conduct sales activities or survey and measure customer satisfaction. products to gradually improve the functionality of the website.
We will also contact you to provide you with information related to promotional programs and advertising campaigns (you can register to use at any time).
We reserve the right to provide data to relevant Agencies when receiving lawful requests from Government Agencies. We are not allowed to sell data collected about users to different subjects and units for profit purposes.
We allow you to access the information we hold about you upon request, including for the purpose of correcting or updating the information, unless an exception is made under the Information Protection Policy. individual. We may recover from you our reasonable costs of providing you with this access. Your request to access your information will be resolved in due time. If we refuse to allow you to access the above information, we will provide the reasons for refusal and inform you of any exceptions under the Personal Information Protection Policy.
7. MECHANISM FOR RECEIVING AND RESOLVING COMPLAINTS RELATED TO CONSUMER INFORMATION
When you discover that your personal information is being used for the wrong purpose or scope, please send a complaint email to: [email protected] or call: +65 9866 7202 to complain and Provide evidence related to the case to us. We commit to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receiving the complaint.